Contact the Editorial Desk
An independent review desk for readers in the United Arab Emirates - not the broker, not a service provider, and not a place to open an account.
Official site of the sponsorSomeone told me to write to the broker here. Can you help with my account?
A reader recently wrote to this desk asking us to reset a password on a trading account, because the review page they had read was the first result they found and they assumed we ran the platform. We could not help, and that is worth stating plainly at the top of this page. This site is an editorial resource that reviews how the broker Mitrade presents itself to readers in the United Arab Emirates. It does not operate the broker, does not hold client funds, does not open accounts, and cannot touch a balance, a withdrawal request or a login.
If your question concerns an account, a deposit, a withdrawal, verification documents, leverage settings or the terms of a trading agreement, it belongs with the broker's own support channels, which you will find on the broker's website and inside the client area. We have no access to those systems and no ability to escalate a ticket on your behalf.
What we can do is review what a reader has experienced and, where the published facts on our pages turn out to be wrong, correct them. Everything below explains which of those two things applies to your message and how to send it.
What does the editorial desk actually answer?
We answer questions about the content of this site. That includes queries about how a particular review was put together, which documents or public disclosures were relied on at the time of writing, when a page was last updated, and why a given point was or was not included. If a reader believes a statement on these pages misdescribes the broker's published terms, we want to hear it and we will look at the source again.
We also answer press and partnership enquiries, within limits. Journalists seeking comment on the review process, researchers checking our methodology, and organisations proposing a factual exchange of information are welcome to write. We do not accept payment for coverage, we do not publish sponsored reviews, and we do not sell placement inside a review. A partnership enquiry that amounts to a request for a favourable write-up will be declined.
We do not answer requests for trading advice, recommendations on whether to open an account, or predictions about any market. We do not comment on individual disputes between a reader and the broker, and we do not act as an intermediary in them. Messages asking us to recover funds, verify an account or confirm whether a caller claiming to represent the broker is genuine cannot be handled here.
How do I submit a factual correction?
Use the contact form on this site and choose the correction category. In the message, identify the page and the exact sentence or figure you believe is wrong, state what the correct position is, and point to the source that supports it - a dated page on the broker's own site, a published fee schedule, a terms document, or a regulatory register entry. A correction we cannot trace to a source cannot be verified, however convincing the description may be.
Screenshots are useful context but are not treated as proof on their own; where possible, send the link as well so the editor can check the current version of the page. If the material you are relying on has since changed, tell us the date you saw it, because our reviews are dated and a claim that was accurate in an earlier version may have been overtaken by a later change.
When a correction is upheld, the page is amended and the change is noted so that readers can see the review has moved. When it is not upheld, we explain why, usually because the original statement matches the source we cited. Submissions are read by an editor, not answered automatically.
How quickly will I hear back, and in which languages can I write?
We aim to acknowledge a correction within three working days and to give a substantive answer within ten working days, though a claim that requires checking several documents can take longer. Press enquiries are usually answered within two working days. The desk is small and works to a publication schedule, so a short delay should not be read as a decision either way.
The desk reads and replies in English and Arabic. Correspondence in either language is handled directly, without being passed to a third party for translation. Messages in other languages may be answered in English where an editor is able to read them, but we cannot guarantee a reply.
Please write once with the full detail rather than sending repeated follow-ups, since duplicate messages slow down the queue rather than speed it up.
How do I complain about this site itself?
If your complaint concerns the conduct of this site - an editor's handling of your message, a review you believe is unfair in tone rather than wrong on facts, or a delay you consider unreasonable - say so explicitly in the contact form and mark it as a complaint about the site. It will be routed to an editor who was not involved in the original handling.
We will confirm receipt, set out what we understand the complaint to be, and give you a response with reasons. If we got something wrong in how we dealt with you, we will say so on the page or in the reply, as the case requires. If your complaint is that we should change a review conclusion you disagree with, we will consider the argument but we will not remove a review because a reader, or the broker, finds it unwelcome.
This site is not regulated, licensed or endorsed by any authority, and it does not provide financial services or advice. That also means there is no external ombudsman for complaints about our editorial content; the route is this desk, and we take it seriously.
